Every said it handled 730 million packages last year, but a spokesperson said it was targeting 800 million packages “by the end of the year” in 2024.
The company says it expects to process more than 3.7 million parcels on its busiest day this year, but says it has “capacity to process up to 4.2 million if needed.”
Preparations for the festive period began in July, with Every announcing that it was recruiting an additional 9,000 employees. This includes 8,000 couriers and 2,000 hub and warehouse employees.
Three warehouses in Tyneside, Pen Yvon and Sheffield have been relocated, allowing transport capacity at those locations to be increased by “a total of more than 200,000 units”, Mr Every said.
A £2.5m investment was made in the relocation of the Sheffield warehouse, resulting in 132,000 sq ft of space and the creation of 23 new jobs.
Every has also upgraded 60 smaller, “more localized” delivery units and introduced new locations to accommodate increased volumes.
The company's outdoor network now spans more than 16,000 locations, including 3,200 post offices, thanks to partnerships established last year.
For more information on last year's Post Office partnerships, visit corporate.postoffice.co.uk/en/blogs/2023_12/post-office-partners-with-dpd-and-evri-to-launch-new-in-branch-parcel Please take a look. -Delivery service/
“This significant investment underscores Every's commitment to continuous improvement and ensuring a seamless experience for both our customers and business partners,” said Ashley Walker, director of planning and infrastructure. ”
“With the Christmas season fast approaching, we know this is an important time for retailers and consumers alike.
“We have made significant investments to ensure we continue to deliver an industry-leading 99% on-time delivery rate.
“By expanding our network, strengthening our workforce and investing in innovative technology, we are confident that we are well positioned to meet the ever-increasing demand for parcel deliveries during peak periods.”
The company recently announced a partnership with Scope, saying it aims to be “the UK's most accessible delivery company”.
A study conducted with the Disabled Consumers Research Institute reveals that people with disabilities who expect a delivery from Every can now request more time to get to their door or request that the courier ring the doorbell instead of knocking. It has become.
Last year, Every also announced that it had invested £10m in its customer service operations.
A spokesperson said that “companies will continue to invest in this area” in 2024.
